Privacy Policy for Jega Aus Pty Ltd

Effective Date: 1st Jan 2025

Jega Aus Pty Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use Jega AIHouse (the "Software"), visit our website (jega-aus.com), or engage with our services. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is necessary to provide you with access to our services, support, and software. The types of personal information we collect include:

• Account Information: Your name, email address, phone number, company name, billing information, and user credentials.
• Usage Information: Information related to your use of Jega AIHouse, including but not limited to performance data, system configuration, crash reports, error logs, and other diagnostic data.
• Customer Support Information: Details related to any support requests or communications you have with our team.
• Transaction Information: Details of the software license purchases, subscription renewals, and any associated financial transactions.

We may also collect non-personally identifiable information, such as usage analytics or device-specific data, to improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage access to Jega AIHouse.
• To process transactions and billing information.
• To provide customer support and respond to inquiries.
• To send important updates, such as software releases, security alerts, or changes to our terms and policies.
• To analyze usage trends, improve the performance of the Software, and enhance your experience.
• To deliver personalized content and marketing communications, where you have consented to receive such communications.

3. Third-Party Integrations

Jega AIHouse may integrate with third-party services, such as cloud storage platforms, design tools, or analytics services. By using these integrations, we may share certain personal or project data with third parties, subject to their privacy policies. We encourage you to review the privacy policies of any third-party services you connect to through Jega AIHouse.

Example of Third-Party Partners:

• Cloud storage services (for example, Google Drive, Dropbox) if you opt to save your projects to cloud platforms.
• Analytics providers (e.g., Google Analytics) for tracking website usage.
• Payment processors for subscription and license transactions.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze trends. These technologies help us:

• Personalize content and ads.
• Analyze website traffic and usage patterns.
• Improve the functionality and performance of our website.

You can manage your cookie preferences through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

5. Data Retention and Deletion

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You have the right to request deletion of your personal data at any time, subject to certain legal or operational requirements.

To request the deletion of your personal data, please contact us at [support@jega-aus.com].

6. User Control Over Data Collection

You have control over the information we collect and use. This includes:

• Opting Out of Marketing Communications: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email we send you or by contacting us directly.
• Adjusting Analytics Preferences: You may opt out of certain analytics tracking tools by managing your preferences in your account settings or through browser-based controls.

7. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your consent. However, we may share your information with third-party service providers who assist us in providing our services, including:

• Payment processors
• Hosting providers
• Customer support tools
• Analytics services

All third-party service providers are required to safeguard your personal information and use it only as necessary to perform their services for us.

8. Marketing Communications

By providing your email address, you consent to receive marketing communications and promotional offers from Jega Aus Pty Ltd. If you do not wish to receive such communications, you may withdraw your consent at any time by clicking the unsubscribe link in the email or by contacting us.

9. Children's Privacy

Jega Aus Pty Ltd does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information.

10. Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: